We will never share your personal information with anyone ever.
We’re always available, so feel free to reach us at email@example.com even if it's just to say hello!
Returns & Refunds
1. What if i made a purchase by mistake?
In the event you need to make a cancellation (either because you made a purchase that you didn't intend to or just changed your mind) please drop us an email at firstname.lastname@example.org WITHIN 24 HOURS of your purchase. Cancellations cannot be made after 24 hours of placing the order.
2. What happens if the product I received is damaged?
2.1 If You receive a damaged / defective Product or a Product that does not comply with the specifications as per your original order, please get in touch with us through our call centre or at email@example.com
2.2 Upon receiving Your complaint, we shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we will send you a replacement. If the complaint is frivolous or baseless, Create Your Couch reserves the right to take legal actions against You and You will be solely liable for all costs incurred by us in this regard.
3. Is there a process I need to follow to return the product?
Yes, In order to return any Products, You are required to comply with the below mentioned conditions,
3.1 Please notify us of receipt of a damaged/ defective product/service within 48-hours of delivery to You. If You are unable to do so within 48-hours, Create Your Couch shall not be held liable for the failure to replace the order.
3.2 We will arrange pick-up of the damaged/defective Product.
3.3 The returned Products are subject to verification and checks by Create Your Couch in order to determine the legitimacy of the complaint/ return. If the claim is not legitimate, you will be required to bear the shipping costs for the product.
3.4 These conditions will not apply to Products where the defects could not, using reasonable diligence, have been discovered, at the time of delivery.
4. How do i get my refund or replacement?
If a Product returned is duly accepted by Create Your Couch the value of such Product, as originally paid by You will be refunded to You. Refund will be processed based on the mode of payment and Create Your Couch or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:
4.1 Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Create Your Couch;
4.2 If the Product can be repaired by the service centre, Create Your Couch will get the same repaired and send it back to You.
4.3 A promo code, once used shall not be refunded in case of cancellation of order either by customer or Create Your Couch.
Be it a funky couch or a classy one, every couch needs a good background to go with it. The wall behind the couch, can really add value to the overall look of the space.h
Get in touch
We’re always available, so feel free to reach us at firstname.lastname@example.org or +919591972279 ( Mon - Sat between 9AM and 9PM ) even if it's just to say hello!
1. THE TERMS
PLEASE READ THE TERMS CAREFULLY BEFORE USING OR ACCESSING ANY MATERIAL, INFORMATION OR SERVICES THROUGH THE WEBSITE. YOUR USE OF THE WEBSITE OR THE SERVICES PROVIDED BY THE WEBSITE SHALL SIGNIFY YOUR ACCEPTANCE OF THE TERMS AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME.
3.1. The Company offers a platform that facilitates sale and purchase of merchandise and services (“Services”) by various third party vendors/service providers (“Vendors”) to users. The purchase of products and services shall be governed by the Terms of Offer For Sale ("Terms of Offer For Sale").
4. ELIGIBILITY TO USE
4.1. Services are not available to minors. In India, persons under 18 years of age are minors. It shall be Your responsibility to ensure that you are eligible to enter into a contract if You are resident outside India. If You do not conform to the above qualification, You are not permitted to avail of the Services. You represent that You are of legal age to form a binding contract and are not a person barred from receiving Services under the laws as applicable in India.
4.2. The Company reserves the right to refuse access to use the Services offered at the Website to new Users or to terminate access granted to existing Users at any time for any reason or without providing any reasons.
5. USER ACCOUNT, PASSWORD, AND SECURITY
5.2. You will be responsible for maintaining the confidentiality of the Account Information, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify Create Your Couch of any unauthorized use of Your Account Information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session. Create Your Couch cannot and will not be liable for any loss or damage arising from Your failure to comply with these conditions. You may be held liable for losses incurred by Create Your Couch or any other user of or visitor to the Website due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential.
5.3. You shall ensure that the Account Information provided by You in the Website's registration form is complete, accurate and up-to-date. Use of another user's Account Information for availing the Services is expressly prohibited.
5.4. If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Create Your Couch has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Create Your Couch has the right to suspend or terminate Your Account and refuse any and all current or future use of the Website (or any portion thereof).
6. PRICING INFORMATION
6.1. Create Your Couch strives to cause Vendors to make available products and services at the best possible prices and terms. The pricing details for purchase of products and services are detailed under the Terms of Offer For Sale.
6.2. You agree to provide correct and accurate credit / debit card details to the approved payment gateway for availing Services. You shall not use the credit / debit card which is not lawfully owned by You, i.e. in any transaction, You must use Your own credit / debit card. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit / debit card details. Create Your Couch expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit / debit card.
6.3. Create Your Couch shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decof authorization for any transaction for any reason whatsoever.
7. USER OBLIGATIONS
7.2. You agree to use the Services, Website and the materials provided therein only for purposes that are permitted by: (a) the Terms; and (b) any applicable law, regulation or generally accepted practices or guide in the relevant jurisdictions.
7.3. You agree to adhere to all limitations on dissemination, use and reproduction of any materials (such as the product catalogues) that You will access the Website in accordance with the Terms and particularly Section 8.
7.4. You agree not to access (or attempt to access) the Website and the materials or Services by any means other than through the interface that is provided by Create Your Couch. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or Content (as defined below), or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website.
7.5. By accessing or using the Website or Services, You may be exposed to content from other users that You may consider offensive, indecent or otherwise objectionable. Create Your Couch disclaims all liabilities arising in relation to such offensive content on the Website. Further, You may report such offensive content in the manner prescribed below
7.6. If the Website allows You to post and upload any material on the Website, You hereby undertake to ensure that such material is not offensive and is in accordance with applicable laws. Further, You undertake not to:
1. Defame, abuse, harass, threaten or otherwise violate the legal rights of others;
2. Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
3. Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information through any bookmark, tag or keyword;
4. Upload files that contain software or other material protected by applicable intellectual property laws unless You own or control the rights thereto or have received all necessary consents;
5. Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
6. Engage in any activity that interferes with or disrupts access to the Website or the Services (or the servers and networks which are connected to the Website);
7. Attempt to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website, to any Create Your Couch server, or to any of the Services offered on or through the Website, by any illegitimate means (including such as hacking and password mining);
8. Probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website, or any other customer of Create Your Couch, including any Create Your Couch Account not owned by You, to its source, or exploit the Website or Service or information made available or offered by or through the Website, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information;
9. Disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites;
10. Collect or store data about other users.
11. Use any device or software to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person's use of the Website;
12. Use the Website or any material or Content for any purpose that is unlawful or prohibited by the Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of Create Your Couch or other third parties;
13. Conduct or forward surveys, contests, pyramid schemes or chain letters;
14. Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
15. Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
16. Violate any code of conduct or other guide, which may be applicable to the Service;
17. Violate any applicable laws or regulations for the time being in force within or outside India;
18. Violate the Terms including but not limited to any applicable Additional Terms; and
19. Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website.
7.7. You agree that You are solely responsible to Create Your Couch and to any third party for any breach of Your obligations under the Terms and for the consequences (including any loss or damage which Create Your Couch or its affiliates or its vendors may suffer) for any such breach.
7.8. You agree and acknowledge that Create Your Couch is not the seller of the products and services and Create Your Couch shall in no manner be deemed to be the seller of the products or services. Create Your Couch is only facilitating purchase of the products or services by You from Vendors. Create Your Couch does not guarantee or provide any warranties relating to the Vendors or the products / services offered by them. The Website is a market-place where buyers and sellers of goods and services may transact.
8.USE OF MATERIALS
8.1. Except as expressly indicated to the contrary herein or in any applicable Additional Terms, Create Your Couch hereby grants You a non-exclusive, freely revocable (upon notice from Create Your Couch), non-transferable access to view, download and print product catalogues or any other materials available on the Website, subject to the following conditions:
1. You may access and use the materials solely for personal, informational, and internal purposes, in accordance with the Terms;
2. You may not modify or alter product catalogues or any other materials available on the Website; and
3. You may not remove any text, copyright or other proprietary notices contained in the product catalogues or any other materials available on the Website.
8.2. The rights granted to You as specified above are not applicable to the design, layout or look and feel of the Website. Such elements of the Website are protected by intellectual property rights and may not be copied or imitated in whole or in part. The product catalogues or any other materials available on the Website may be copied or retransmitted unless expressly prohibited by Create Your Couch.
8.3. Any software that is available on the Website is the property of Create Your Couch or its vendors. You may not use, download or install any software available at the Website, unless otherwise expressly permitted by Create Your Couch.
9. USAGE CONDUCT
9.1. You shall solely be responsible for maintaining the necessary computer equipments and Internet connections that may be required to access, use and transact on the Website.
9.2. You shall use this Website for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged through the Website.
9.3. Create Your Couch shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decof authorization for any transaction for any reason whatsoever.
10. INTELLECTUAL PROPERTY RIGHTS
10.1. The Website and the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the "Content") on the Website is owned and controlled by Create Your Couch and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.
10.2. The trademarks, logos and service marks displayed on the Website ("Marks") are the property of Create Your Couch or other third parties. You are not permitted to use the Marks without the prior consent of Create Your Couch or the third party that owns the Marks.
10.3. Create Your Couch owns all intellectual property rights to the trademark "createyourcouch" and variants thereof, and the domain name, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.
10.4. Except as expressly provided herein, You acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from Create Your Couch or thirty party owner of such Content.
10.5. The Website makes available general third party information such as, product catalogues, lists of authorized dealers, reports on news, entertainment, technology and features, advertisements including videos, images and photographs of the products and other data from external sources ("Third Party Content"). Similar Third Party Content would also be available to You on the email received by You from Create Your Couch. The provision of Third Party Content is for general informational purposes only. You acknowledge that the Third Party Content provided to You is obtained from sources believed to be reliable. Create Your Couch does not provide any guarantee with respect to any the Third Party Content and Create Your Couch shall not be held liable for any loss suffered by You due to Your reliance on or use of such data.
11. DISCLAIMER OF WARRANTIES & LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
11.1. You agree to indemnify, defend and hold harmless Create Your Couch from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Create Your Couch that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Supply Terms or any Additional Terms applicable to the purchase of Products.
11.2. In no event shall Create Your Couch, its officers, directors, employees, partners or vendors be liable to You, the Vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not Create Your Couch has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your purchase of the products and services herein. Notwithstanding anything to contrary, Create Your Couch's entire liability to You under this Terms of Offer For Sale or otherwise shall be the refund of the money charged from You, under which the unlikely liability arises.
11.3. Create Your Couch WILL NOT BE LIABLE FOR ANY LOSS THAT YOU MAY INCUR AS A CONSEQUENCE OF UNAUTHORIZED USE OF YOUR ACCOUNT OR ACCOUNT INFORMATION OR ANY SERVICES OR MATERIALS, EITHER WITH OR WITHOUT YOUR KNOWLEDGE. Create Your Couch ENDEAVORS TO ENSURE THAT ALL THE INFORMATION ON THE WEBSITE IS CORRECT, BUT Create Your Couch DOES NOT PROVIDE ANY WARRANTIES RELATING TO THE QUALITY, ACCURACY OR COMPLETENESS OF ANY DATA, INFORMATION, PRODUCT OR SERVICE. Create Your Couch SHALL NOT BE RESPONSIBLE FOR THE DELAY OR INABILITY TO USE THE WEBSITE OR RELATED FUNCTIONALITIES, THE PROVISION OF OR FAILURE TO PROVIDE FUNCTIONALITIES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, FUNCTIONALITIES AND RELATED GRAPHICS OBTAINED THROUGH THE WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. FURTHER, Create Your Couch SHALL NOT BE RESPONSIBLE FOR NON-AVAILABILITY OF THE WEBSITE DURING PERIODIC MAINTENANCE OPERATIONS OR ANY UNPLANNED SUSPENSION OF ACCESS TO THE WEBSITE THAT MAY OCCUR DUE TO TECHNICAL REASONS OR FOR ANY REASON. THE USER UNDERSTANDS AND AGREES THAT ANY MATERIAL OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE WEBSITE IS DONE ENTIRELY AT THEIR OWN DISCRETION AND RISK AND THEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO THEIR COMPUTER SYSTEMS OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA. Create Your Couch IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERROR LEADING TO ANY INVALIDITY OF ANY KIND. Create Your Couch ACCEPTS NO LIABILITY FOR ANY ERRORS OR OMISSIONS, WITH RESPECT TO ANY INFORMATION PROVIDED TO YOU BY ITSELF OR ON BEHALF OF THIRD PARTIES.
11.4. Create Your Couch SHALL NOT BE LIABLE FOR ANY THIRD PARTY PRODUCT OR SERVICES. THE ADVERTISEMENTS AVAILABLE ON E-MAIL OR WEBSITE WITH RESPECT TO ANY THIRD PARTY WEBSITE OR THE PRODUCTS AND SERVICES ARE FOR INFORMATION PURPOSE ONLY.
11.5. NOTWITHSTANDING ANYTHING TO CONTRARY, Create Your Couch'S ENTIRE LIABILITY TO YOU SHALL BE THE REFUND OF THE MONEY CHARGED TO YOU FOR ANY PRODUCT OR SERVICE, IN RELATION TO WHICH UNLIKELY LIABILITY ARISES.
11.6. IN NO EVENT SHALL Create Your Couch, ITS OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS OR SUPPLIERS BE LIABLE TO YOU FOR ANY (1) SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT FORESEEABLE AND WHETHER OR NOT Create Your Couch HAS BEEN ADVISED OF THE POSSIBILITY OF THE SAME, (2) BASED ON ANY THEORY OF LIABILITY, INCLUDING BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE OR OTHER TORTIOUS ACTION, OR (3) ANY OTHER CLAIM ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR ACCESS TO THE WEBSITE, SERVICES OR MATERIALS.
11.7. THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
12.1. Create Your Couch may, in its sole discretion and without prior notice, terminate Your access to the Website if Create Your Couch determines that You have violated the Terms or Additional Terms or any other duty owed to Create Your Couch. Any violation by You of the Terms will constitute an unlawful and unfair business practice, and will cause irreparable harm to Create Your Couch, for which monetary damages is likely to be inadequate, and You consent to Create Your Couch obtaining any injunctive or equitable relief that Create Your Couch deems necessary or appropriate. These remedies are in addition to any other remedies Create Your Couch may have at law or in equity.
12.2. You agree to indemnify, defend and hold harmless Create Your Couch, its affiliate vendors, agents, shareholders, directors and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Create Your Couch that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You. Further, You agree to hold Create Your Couch harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Website, any claim that Your material caused damage to a third party, Your violation of the Terms, or Your violation of the rights of any another person. Create Your Couch will also be entitled to recover from You, and You agree to pay, all reasonable attorneys' fees and costs of such action, in addition to any other relief granted to Create Your Couch.
13.1. The Terms will continue to apply until terminated by either You or Create Your Couch as set forth below. If You want to terminate Your agreement with Create Your Couch, You may do so by (i) not accessing the Website; or (ii) closing Your accounts (if any).
13.2. Create Your Couch may at its discretion and at any time with or without notice terminate or suspend the Terms without cause or with cause:
13.2.2. Create Your Couch is required to do so by law (for example, where the provision of the Services to You is, or becomes, unlawful or pursuant to a request by a regulatory authority);
13.2.3. The provision of the Services to You by Create Your Couch is, in Create Your Couch's opinion, no longer commercially viable;
13.2.4. Create Your Couch has elected to discontinue, with or without reason, access to the Website, the Services (or any part thereof) either in general or specifically to You; or
13.2.5. For technical or any other reason, Termination or suspension may include: (i) removal of access to all or portion of the offerings on the Website or with respect to the Services or any portion thereof; (ii) deletion of Your materials and / or Account Information, including Your personal information, log-in ID and password, and all related information, files and materials associated with You or inside Your Account (or any part thereof); and (iii) barring of further use of the Website or Services. Create Your Couch may also delete any content or other materials relating to Your use of the Website
13.3. Create Your Couch shall not be liable to You or any third party for any such termination.
13.4. Termination or suspension shall not affect your liability or obligation arising prior to such termination or suspension
14. GOVERNING LAW
14.1. The Terms and all transactions entered and the relationship between You and Create Your Couch and any mutual claims shall be governed in accordance with the laws of India without reference to any conflict of laws principles.
14.2. All claims, differences and disputes arising under or in connection with or in relation hereto the Website, the Terms or any transactions entered into on or through the Website shall be subject to the exclusive jurisdiction of the courts at Bangalore Urban District, India and You hereby accede to and accept the jurisdiction of such courts.
15. REPORT ABUSE
In the event You come across any abuse or violation of the Terms or if You become aware of any objectionable content on the Website, please report to email@example.com.
17. NEWSLETTERS AND COMMUNICATIONS
You hereby expressly agree to receive communications and newsletters from Create Your Couch by SMS and e-mails. You can unsubscribe / opt-out from receiving communications and newsletters from Create Your Couch at anytime by following the procedure set forth in the Website.
18. GENERAL PROVISIONS
18.1. Notice: All notices from Create Your Couch will be served by email to the account designated by you or by general notification on the Website. Any notice to be provided to Create Your Couch pursuant to the Terms should be sent to firstname.lastname@example.org.
18.3. Severability: If a court of competent jurisdiction finds any provision of the Terms, or portion thereof, to be unenforceable, the same shall not affect the provisions of any other portion of the Terms. In any event, such provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision.
18.4. Waiver: Any failure by Create Your Couch to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver of that provision or right.
18.5. Feedback and Information. Any feedback You provide to this Website shall be deemed to be non-confidential. Create Your Couch shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, You represent and warrant that (i) Your feedback does not contain confidential or proprietary information of You or of third parties; (ii) Create Your Couch is not under any obligation of confidentiality, express or implied, with respect to the feedback; and (iii) You are not entitled to any compensation or reimbursement of any kind from Create Your Couch for the feedback under any circumstances.
18.6.Exactness Not Guaranteed. Sellers on www.createyourcouch.com try their best to deliver products exactly the way they appear on the site. However, the nature and tendency of natural wood based products is that each piece of furniture is unique in its own way. createyourcouch.com hereby disclaims any guarantees of exactness of the finish or appearance of the final product ordered by the user over and above generally acceptable standards on the same. The quality of any products, services, information, or other material purchased or obtained by you through the Website may not meet your expectations. In the case of any significant material damage to the Product, the customer must send photographic evidence of the damaged product via email to email@example.com within 7 days of receiving the Product. A representative from createyourcouch.com will review the evidence, and if it is found valid, createyourcouch.com will send an email communication to you requesting for a replacement. If the replacement Product is also damaged, and createyourcouch.com finds the evidence from you valid, then your order will be cancelled and you will be fully refunded via your initial method of payment. In all these cases, arrangements will be made to collect the damaged Product. You agree in this instance, that createyourcouch.com will make the final judgment on whether a Product has been significantly damaged.
Shipping & Delivery
1. Do you ship to my city and location?
For a truly personal customer experience, we have decided to deliver each product personally. We currently deliver to Bangalore and Chennai, however we are expanding to other cities very soon and will keep you posted!
2. What is the estimated delivery time?
2.1 Given that our Products are custom built we ship it typically 3 weeks from the day you confirm your order.
2.2 All the products are transported and delivered using the Create Your Couch delivery network.
2.3 While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
3. Are there any shipping charges or any additional hidden charges?
No, shipments are free of charge.
4. Are there any restrictions on shipment or delivery of your furniture?
Yes. For our larger products you will need to verify if it can be brought into your home via the elevator or the staircase (if it's not on the ground floor). Each product has detailed dimensions listed against it so please ensure you check that our team is physically able to bring it into your home before you place the order.
5. How do I track my order?
5.1 We believe in giving you complete visibility of where your product is. Which is why you can track the progress through our website when you log-in with the account you created.
5.2 However, if you feel the need to reach us by all means drop us note at firstname.lastname@example.org and we shall get back to you.
6. What should I check when the product is delivered to me?
Please check for all the following items when the product is delivered to you:
6.1 Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations
6.2 In case there is some dust or a lack of shine, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it.
6.3 For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it
6.4 Once the product is delivered and our delivery team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy.
7. What if I have received a damaged product?
7.1 We have highly specialized quality control measures that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number or write to us at email@example.com.
7.2 Our team will assess the damage and revert within 1-2 days with a solution. We will either replace the piece or take any other corrective measure to solve the problem.
8. What if I do not like the product or cannot take delivery of my order? Can I cancel the order?
8.1 We, at Create Your Couch, work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations.
8.2 For All Products: Once we have delivered the product and left the customer's premises, we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 1 year service warranty). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery. Our delivery staff will assist the customers with any questions they have.
Payment & Security
createyourcouch.com ensures that every transaction you conduct with us is in a safe and secure environment. We value the trust you place in us.
1. What are the payment options which Create Your Couch provides me?
At Create Your Couch you can shop with any of the following options
On our website:
1.1 Visa, Mastercard and American Express Credit Cards.
1.2 Debit card for more than 50 banks
1.3 We currently support Net banking for 32 banks including all major banks like ICICI, HDFC, Citibank, SBI, Axis etc.
2. Can I shop at Create Your Couch using an international credit card?
Not yet. We are adding this facility shortly.
3. Do you offer Payment on Delivery options (Cash / Card)?
We currently do not offer Cash on Delivery nor Card on Delivery.
4. What should I keep handy for my online transaction?
4.1 For Credit Cards keep your card which has the details of card holder name, number, CVV and expiry date. Apart from this you also need to have your 3D secure password / OAC.
4.2 For Debit Cards keep your card which has the details of card holder name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC or IPIN handy as well.
4.3 For Net Banking you need to keep your account number as well as your IPIN handy.
5. Is it safe to use my credit card, debit card or net banking?
Absolutely. Shopping with Create Your Couch is completely safe. Transactions with Create Your Couch are via the payment gateway PayU, which is both VeriSign Secured® as well as PCI compliant. The VeriSign Secured® Seal is the most trusted security mark on the Internet. PCI stands for Payment Card Industry and PayU is compliant with the global information security standards defined for organizations which handle cardholder information. Be assured that your card or account information is encrypted as it travels over the Internet making it well and truly safe
6. Does createyourcouch.com store my card or account information?
createyourcouch.com does not collect or store your account information at all. Your transaction is authorized at multiple points, first by PayU and subsequently by Visa/Mastercard/American Express/Banks directly without any information passing through us.However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.
7. Will I be asked to share card information, account information or passwords over phone or email?
The Create Your Couch team will never request you to share any of your payment details over email or over phone.
8. What other things should I keep in mind during an online transaction?
8.1 During the payment process using netbanking you may be redirected to your bank website. Once your transaction is completed you will be brought back to the Create Your Couch website with your order details which you can keep a copy of.
8.2 Never press the browser back button when the transaction is still currently being done.
9. How will transactions on Create Your Couch appear on my Credit Card / Bank statements?
All transactions on createyourcouch.com will be under the heading of "CYC Home Decor Private Limited" on your Credit Card / Bank statements.
10. What should I do if a transaction fails?
Transactions could fail due to multiple reasons. Please check for the following:
10.1 Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
10.2 Your Internet connection is not disrupted in the process
10.3 If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above statement to firstname.lastname@example.org.
Createyourcouch.com takes privacy protection very seriously and we set the highest standards in this regard. We value the trust you place in us.
1. What user or customer information does createyourcouch.com collect?
1.1 Your contact details such as customer name, email address, createyourcouch.com account password, phone number and shipping address
1.2 Your transaction or banking details such as credit card number, cardholder name, expiration date and CVV or other information as required for internet banking or other payment instruments is not held by createyourcouch.com but is held by our Payment Gateway partner (PayU). Our payment gateway partner is "VeriSign Secured" and "PCI-Compliant" which ensure the highest standards of safety and security for your information.
1.3 Your previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history etc.
1.4 Information from optional online surveys on our or third party sites (posted by createyourcouch.com) which may include demographic information (like gender, age, income) as well as product and service preferences of users.
1.6 Your session log information on our site which includes your navigation within the site, source of traffic, IP address (from which we can approximately determine user location), browser type, browser language, operating system, date and time of request etc.
1.7 Third party sign in information shared on our website such as Facebook, Twitter, Pinterest sign in information
1.8 Email communication by any user or customer directly with createyourcouch.com such as product enquiry, order and transaction related information, disputes or complaints etc
2. How does createyourcouch.com utilize user or customer information?
We only collect user or customer information as required to conduct our business and to enable us to provide the best services to our users and customers. We do not sell or rent this information to third parties.
User or customer information (as defined above) will be used as described below:
2.1 User and customer information will be sharable with our subsidiaries, affiliates and partners which are also involved in delivering the service to you as a customer in your buying process. We will also need to share some or all of your information as governed in the case of acquisitions by or mergers with other business entities.
2.2 We use some of the user and customer information defined above to understand customer behaviour and thus offer better and more relevant experiences to you. We use certain information in an aggregated form across users to compile statistical and demographical profiles for our business and marketing activities.
2.3 We use this information to inform you about offers and deals, new launches, information about products you have purchased, order and shipping status, as well as other promotional and informational content. We will provide you the option to opt-out of such services.
2.4 Cookies would be used to provide a customized experience to our users such as identifying recently viewed items (of interest to the user) as well as implementing wish list and cart features.
2.5 We use session log and traffic flow information to understand how users are interacting with our site and to make improvements. This will also be used by us to understand and analyze customer preferences, buying patterns and behaviour at an aggregate level.
2.6 We use IP address, traffic sources, user navigation across the site, browser and OS information etc. to measure overall site performance in terms of number of users, user engagement, time spent by users on the site etc.
2.7 We will need to use user or customer information in case required in aspects such as legal disputes or other legal processes; comply with any statutory or regulatory requirement; troubleshoot problems; detect and protect against error, fraud and other criminal or illegal activity; collect fees owed; enforce our terms and conditions; prevent abuse of our services; prevent violation of the rights of third parties, other users or the general public
2.8 createyourcouch.com provides all users with the opportunity to opt-out of receiving non-essential communications from us on behalf of our partners, and from us in general, after setting up an account. To remove your contact information from createyourcouch.com, please write to us at email@example.com
Questions regarding this statement should be directed to the following address: firstname.lastname@example.org
Most good solutions are born out of a need to solve a personal problem, our story is no different.
Having spent the last two years furnishing multiple homes, the founders Amrita Thomas Modi & Arjun Thomas, realized that while finding a good couch was challenging enough, it was next to impossible to customize them further.
Through 'Create Your Couch', the client becomes a designer. With elegant designs and unique fabrics, the duo encourages you to create beautiful pieces of furniture for your home. With no compromise on quality and unmatched prices, anyone can have a designer home.
Their vision is to transform what is probably the most important piece of furniture in your house, the couch, from something that's just functional into something that's a reflection of who you are.
Their vision is to transform what is probably the most important piece of furniture in your house, the couch, from something that's just functional into something that's a reflection of who you are.
Ready? let's start!
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